Shipping Policy

Delivery Time
All orders will be processed within the following business day. All orders and delivery dates are estimated and cannot be guaranteed. This is due to variances in the trucking industry. We recommend that you order the material you need well in advance of the date you will need it. If you are hiring someone to install your flooring other than us, book the installation after receiving the product. We will track your shipment as it moves to its destination and strive to give you the most updated information on its location and approximate delivery time.

Drivers are not responsible for unloading your product, so arrange to have help to unload your order. On very large orders (over 3000 lbs., or approximately 1200squarefeet). shipping will be less expensive if there is a forklift at the delivery location. If you live in an area that is difficult for trucks to enter or navigate or illegal to enter, please call us directly at 1-866-414-0022 so we can arrange alternatively.

ADDITIONAL CHARGES WILL APPLY TO RE-ROUTED SHIPMENTS. PLEASE CALL TO OBTAIN RATE INFORMATION.

How We Deliver Your Order
Orders with a total weight of less than 150 lbs. are shipped UPS ground. For UPS orders, you have the option to upgrade your shipping option during the checkout process. Any order with a total weight of 150 lbs. or greater will be shipped via a freight carrier other than UPS.

All of our freight shipments require you to be present – Your signature is required. Freight shipments cannot be delivered unless a responsible adult is present at the shipping address during the scheduled delivery time frame given by the shipping company.

IF A RESPONSIBLE ADULT IS NOT PRESENT AT THE TIME OF DELIVERY OR IF THE FREIGHT CARRIER CANNOT REACH YOU TO COORDINATE A DELIVERY APPOINTMENT, ADDITIONAL SHIPPING AND STORAGE FEES WILL BE APPLIED TO YOUR ORDER.

Freight shipments will be unloaded curbside. It is your responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer’s home at any time.
It is your responsibility to arrange for assistance carrying the shipment into their homes if it is needed; delivery personnel are not permitted to assist with this in any way.

You must inspect all materials and sign for your order upon delivery. If you find discrepancies, you must contact Milton Hardwood within 3 business days of delivery. For more information, please review our
policy.

Damage and Replacements


Please check your order for damages or missing items at the time you receive it. If you do not check the materials yourself, please make certain that the person signing for them checks for damages or missing items. If no damages are noted on the bill of lading, Milton Hardwood cannot be held responsible for any damages or shortages that occur. You should look for anything suspicious, such as rounded corners, denting and gouges. It is important at this stage to come up with an accurate count of damaged or missing pieces and note them on the bill of lading. If upon closer inspection you decide that you might be able to utilize the damaged materials, you should still note the damages. If after noting the damage, you decide you cannot utilize the materials, contact Milton Hardwood. Not every order will have visual proof of damage on the outside. If you accept a shipment and sign for no damages or shortages, later discovering that there indeed are damages or shortages, you must contact the delivery company within 48 hours of delivery to report it. Milton Hardwood cannot file any claims on your behalf more than 15 business days after the date of delivery, or attempted delivery. We are happy to answer any questions in the unlikely event that your order is damaged in shipment, and we can assure you that as long as any damages are noted properly there will not be any difficulties in the replacement process. Do not install material until you are sure you are satisfied. Installation is considered final acceptance.

Milton Hardwood Inc. reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.

Methods of Payment


Material will not be delivered until it has been fully paid. We accept Visa and MasterCard both verified through a financial institution.

Refund Policy


We want you to be happy with your Milton Floors Inc purchase.

Milton Hardwood stands behind all the products we sell. If for any reason you are not satisfied with your purchase, the following terms and conditions apply to proceeding with a return.

  1. The customer is expected to inspect the material upon arrival. If the product fails to meet the conditions stated on the invoice or the purchase order, you must clearly note it on the bill of lading. The customer is responsible to arrange shipment and returns are subject to a 25% restocking fee.
  2. It is the customer’s responsibility to accurately estimate product quantities required. Product overages are not subject to return. The customer may request a return on product overages that may or may not be granted. The customer is responsible to pay for shipment and a 25% restocking fee.
  3. To return merchandise, call us at Milton Hardwood and we’ll arrange for your item to be picked up and returned. As well as provide you with a returned material authorization number (RMA#). Merchandise must be returned in unused, like-new condition with a pre-authorized RMA# from the call centre or a credit cannot be issued.

Merchandise must be returned within 10 days of purchase in unused, like-new condition.
* Full/Unopened boxes only will be accepted for returns in pristine condition.
* A copy of the customer receipt and original packing slip must accompany all returns.
* A refund will be issued only to the original credit card.

Returning items must be returned in new and unused condition. Credit will not be issued for any opened merchandise.

NOTE: We can accept a return on four cartons or more for online purchases only. Milton Floors Inc cannot authorize a return on less than four cartons of any flooring.

Bulk Items: Product must be returned in the original container with all individual items unopened.

How to Return an Item


If you decide to return an item, simply contact us or call us at 1-866-414-0022. One of our helpful specialist will assist you in proceeding with your return.

All returns require a Return Authorization Number (RA). Customers must contact our office directly at 1-866-414-0022 to obtain a Return Authorization Number within 14 days of receiving the order. 14 days after the date of delivery, the order is considered closed and a return cannot be authorized.

Once you receive your Return Authorization Number, it is very important to clearly reference your RA# on the outside of the package. This number is needed and used internally to track your return and to ensure your credit is issued quickly.

We will coordinate a pick up for the flooring being returned.

NOTE: Milton Hardwood Inc only accepts returns after issuing a return authorization number. All other returns will be refused.

Non-Returnable Items


Milton Hardwood Inc., will not accept returns for the following products:
NOTE: We can accept a return on four cartons or more for online purchases only. Milton Hardwood Inc., cannot authorize a return on less than four cartons of any flooring.

  1. Items that have been unboxed, installed, soiled, damaged or used.
    Installation is considered full acceptance of the material in the condition it was received.
  2. Accessories (Transition molding pieces, Underlayment, Floor Care Products, Installation kits, etc.)
  3. “Final Sale” or “Clearance” items
  4. Special Offerings or Discounted Items.
  5. Special order, custom-made or cut roll merchandise
  6. Items delivered over 14 days

Cancelled Orders

Refusals
If product is refused at time of delivery the customer is responsible for paying a 25% restocking fee and all related freight charges for returning the material.

Cancelled Orders
If you decide to cancel your purchase with Milton Hardwood contact us as soon as possible. If the product has already been shipped, you will need to arrange for a pre approved return materials authorization (RMA#). A 25% restocking fee plus will be charged to you plus applicable freight charges.

If your order has not yet been shipped, call us at 1-866-414-0022 and your cancellation will be at no charge.

NOTE: Milton Hardwood Inc. only accepts returns after issuing a return authorization number. All other returns will be declined.

We Supply and Install All Across the GTA