Shipping Policy

Delivery Time

All orders are processed within the following business day. All orders and delivery dates are estimated and cannot be guaranteed. This is due to variances in the trucking industry. We recommend that you order the material you need well in advance of the date you are going to need it. If you are hiring someone to install your flooring other than us, book the installation after receiving the product. We track your shipment as it moves to its destination and strive to give you the most updated information on its location and approximate delivery time.

Drivers are not responsible for unloading your product, so arrange to have help to unload your order. On very large orders (over 3000 lbs., or approximately 1200squarefeet). shipping is less expensive if there is a forklift at the delivery location. If you live in an area that is difficult for trucks to enter or navigate or illegal to enter, please call us directly at 1-833-408-4301 so we can arrange alternatively.

ADDITIONAL CHARGES APPLY TO RE-ROUTED SHIPMENTS. PLEASE CALL TO OBTAIN RATE INFORMATION.

How We Deliver Your Order

Orders with a total weight of less than 150 lbs. are shipped UPS ground. For UPS orders, you have the option to upgrade your shipping option during the checkout process. Any order with a total weight of 150 lbs. or greater is shipped via a freight carrier other than UPS.

All of our freight shipments require you to be present – Your signature is required. Freight shipments cannot be delivered unless a responsible adult is present at the shipping address during the scheduled delivery time frame given by the shipping company.

IF A RESPONSIBLE ADULT IS NOT PRESENT AT THE TIME OF DELIVERY OR IF THE FREIGHT CARRIER CANNOT REACH YOU TO COORDINATE A DELIVERY APPOINTMENT, ADDITIONAL SHIPPING AND STORAGE FEES ARE APPLIED TO YOUR ORDER.

Freight shipments are unloaded curbside. It is your responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer’s home at any time.
It is your responsibility to arrange for assistance carrying the shipment into their homes if it is needed; delivery personnel are not permitted to assist with this in any way.

You must inspect all materials and sign for your order upon delivery. If you find discrepancies, you must contact Milton Hardwood within 3 business days of delivery. For more information, please review our
policy.

Damage and Replacements

Please check your order for damages or missing items at the time you receive it. If you do not check the materials yourself, please make certain that the person signing for them checks for damages or missing items. If no damages are noted on the bill of lading, Milton Hardwood cannot be held responsible for any damages or shortages that occur. You should look for anything suspicious, such as rounded corners, denting and gouges. It is important at this stage to come up with an accurate count of damaged or missing pieces and note them on the bill of lading. If upon closer inspection you decide that you might be able to utilize the damaged materials, you should still note the damages. If after noting the damage, you decide you cannot utilize the materials, contact Milton Hardwood. Not every order is going to have visual proof of damage on the outside. If you accept a shipment and sign for no damages or shortages, later discovering that there indeed are damages or shortages, you must contact the delivery company within 48 hours of delivery to report it. Milton Hardwood cannot file any claims on your behalf more than 15 business days after the date of delivery, or attempted delivery. We are happy to answer any questions in the unlikely event that your order is damaged in shipment, and we can assure you that as long as any damages are noted properly there are not going to be any difficulties in the replacement process. Do not install material until you are sure you are satisfied. Installation is considered final acceptance.

Milton Hardwood Inc. reserves the right to limit or refuse to accept the return of certain merchandise.

Methods of Payment

Material is not going to be delivered until it has been fully paid. We accept Visa and MasterCard both verified through a financial institution.

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